Norman Schott is at risk of his home being condemned. The residents of Harmony quickly make plans to help the hoarder clean and repair his house. They hope to save Norman from being homeless. But on the first wintery morning of the cleanup, finding his body changes all that!
The good-hearted townsfolk soon discover things are missing. Squares of colorful wallpaper, where framed pictures used to hang, is the first clue. Whatever that key was meant to open is missing too. Searches for family to claim the property and pay back taxes, reveal cryptic correspondence suggesting things were not as they appeared to be. A stranger arrives proclaiming herself a long-lost relative. But is she?